Angel Newball

WORK

Case Studies

Selected work spanning research, design strategy, complex workflows, UX leadership, and product decision making.

Representational cover art showing a warm clinical research conversation and EMR workflow context.

Case Study 01

Uncovering Critical EMR Workflow Issues

Field research uncovering workflow breakdowns across a multisite pediatric practice and translating 18 findings into prioritized product recommendations.

Role
Usability Specialist, Research & Design Strategy
Methods
Field Study · Contextual Observation · Workflow Analysis
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Representational cover art showing an illustrative joint examination software workflow.

Case Study 02

Redesigning the Joint Examination Experience

Researching how rheumatology clinicians documented joint exams and translating those insights into a simpler, more focused workflow.

Role
Lead Usability Researcher & Design Strategist
Methods
Interviews · Field Observation · Rapid Usability Testing
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Representational cover art showing abstract usability issue synthesis and prioritization.

Case Study 03

Clearing a Backlog of Critical Usability Blockers

Created a recurring UX sprint process to address 62 critical U1 usability blockers across an EMR product.

Role
UX Initiative Lead, Senior Usability Specialist
Methods
UX Operations · Prioritization · Cross functional Handoff
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Representational cover art showing layered UX consulting and product improvement artifacts.

Case Study 04

Embedded UX Consulting at Scale

Embedded UX consulting model supporting product teams across a complex healthcare and EMR platform.

Role
Senior UX, Usability Specialist
Methods
UX Consulting · Product Strategy · Cross functional Collaboration
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